The installation of PGP Desktop has not been initialized or the initialization settings have been deleted or damaged

This installation of PGP has not been initialized...

Article:TECH149607

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Created: 2009-10-28

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Updated: 2011-02-06

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Article URL http://www.symantec.com/docs/TECH149607

Article Type
Technical Solution

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Issue

When attempting to open PGP Desktop in a PGP Universal Server managed environment, you receive the following error message and PGP Desktop fails to open:

This installation of PGP has not been initialized or the initialization settings have been deleted or damaged.

Solution

This error can occur when the PGP preference files on the computer have become corrupted on PGP Desktop clients. To resolve this issue, stop the PGP Services and delete the PGP preference files. When PGP Desktop is restarted, the preference files will be automatically re-created.

Use the following steps to delete the PGP preference files:

1. Stop the PGP services by clicking the PGP Tray icon in the Windows system tray and then click Exit PGP Services.
2. Browse to the following folder for your operating system:
   
   Windows XP - C:\Documents and Settings\%user name%\Application Data\PGP Corporation\PGP
   
   Windows Vista - C:\Users\%user name%\AppData\Roaming\PGP Corporation\PGP
   
   Windows 7 - C:\Users\%user name%\AppData\Roaming\PGP Corporation\PGP
   
   

   Note: If the Application Data/AppData folders are hidden, you must change the folder options for Windows Explorer to show hidden files and folders. In Windows Explorer, click Tools > Folder Options then click the View tab. In the Advanced Settings window, click Show hidden files, folders, and drives then click OK.

3. Delete the PGPprefs and PGPpolicy files.
4. Click Start > All Programs > Startup and then select PGPtray.exe
5. If prompted, enter your license information and authorize the PGP Desktop software.